Return & Exchange Policy – Frozen Desire

At Frozen Desire, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Exchange Policy

• We only offer exchanges. Returns are not accepted
• Exchanges are only applicable in case of:
  • Wrong item delivered
  • Damaged or defective product

Exchange Conditions

• You must request an exchange within 3 days of receiving your order
• The item must be unused, unwashed, and in original condition
• Original packaging and tags must be intact

Exchange Process

• Contact us via phone or email with your order details
• Our team will guide you through the exchange process
• Delivery charges may apply for exchanges

Important Note

• Exchanges are subject to stock availability
• Frozen Desire reserves the right to reject exchange requests that do not meet our policy conditions

Contact Us

📧 Email: frozendesirestore@gmail.com
📞 Phone: 03046210684

Frozen Desire – Quality You Can Trust